Skip to content

Privacy policy

1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make a purchase from, or use services such as FIND AN INSTALLER on https://gutterguarddirect.com.au (the “Site”). By using our Site, you consent to the collection and use of your information as described in this policy.

2. Personal Information We Collect

2.1 Information Automatically Collected

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type, IP address, and time zone
  • Cookies installed on your device
  • Pages viewed and referral sources (e.g., search engines)
  • Interaction data related to browsing and site navigation

We refer to this data as “Device Information”, which we collect using:

  • Cookies: Data files stored on your device to track preferences and activity.
  • Log Files: Records of actions taken on the Site, including IP address and session details.
  • Web Beacons, Tags, and Pixels: Electronic files tracking website engagement.

2.2 Information You Provide

When you make a purchase or attempt to do so, we collect:

  • Name, billing address, shipping address, and payment details (e.g., credit card numbers)
  • Email address and phone number
  • Order details and transaction history

We refer to this as “Order Information”.

2.3 Information Collected for the FIND AN INSTALLER Service

If you request to be connected with an installer through our FIND AN INSTALLER service, we collect:

  • Name, phone number, email address, and location
  • Any additional details you provide related to your installation needs

We use this information to match you with an independent Installer.

When we mention “Personal Information”, we mean Device Information, Order Information, and Installer Request Information.

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

3.1 Order Processing & Customer Service

  • To fulfill and deliver purchases, process payments, and provide invoices/order confirmations
  • To communicate with you regarding your order, inquiries, or support requests
  • To screen for fraud and security risks

3.2 Marketing & Advertising

  • To provide tailored product recommendations and promotions
  • To analyze and improve our advertising campaigns
  • To deliver targeted advertisements based on browsing activity

3.3 FIND AN INSTALLER Service

  • To connect you with independent installers who may contact you directly
  • To facilitate your request and provide information about installation services

By using this service, you consent to us sharing your contact details with Installers.

3.4 Site Improvements & Analytics

  • To analyze website traffic and enhance the user experience
  • To troubleshoot technical issues and improve our services

4. Sharing Your Personal Information

We may share your information with third parties in the following cases:

4.1 Service Providers & Business Operations

  • Shopify: Powers our online store (Shopify Privacy Policy).
  • Google Analytics: Tracks site usage (Google Privacy Policy).
  • Installers: If you use the FIND AN INSTALLER service, we share your contact details with Installers to facilitate your request.

4.2 Compliance with Laws & Legal Requests

We may share personal data if required to comply with legal obligations, enforce our policies, or respond to lawful requests such as subpoenas or court orders.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information for third-party marketing.

5. Your Privacy Choices & Rights

You have the following rights concerning your personal data:

  • Access & Updates: Request access to or correction of your personal information.
  • Data Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Marketing Preferences: Opt-out of email marketing using the unsubscribe link in our emails.
  • Cookies & Tracking: Manage cookie settings in your browser

For any privacy-related inquiries, contact us at contact@gutterguarddirect.com.au.

6. Targeted Advertising & Tracking

We use your personal data to deliver relevant ads. You can opt out of targeted ads via:

You can also opt out of tracking via the Digital Advertising Alliance at http://optout.aboutads.info/.

We do not alter our data collection practices in response to Do Not Track browser signals.

7. Data Security & Retention

We take reasonable precautions to protect your personal information. However, no system is 100% secure.

  • Order Information: Retained indefinitely unless you request deletion.
  • Installer Requests: Retained for service purposes but can be deleted upon request.

8. International Data Transfers

If you are a European resident, we process your data to fulfill our contract with you or pursue legitimate business interests. Your data may be transferred outside of Europe, including to Australia, Canada, and the United States.

9. Minors

The Site is not intended for individuals under 18. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any changes will be posted here with an updated effective date.

11. Contact Us

For questions about this Privacy Policy, contact us:

📧 Email: contact@gutterguarddirect.com.au
📍 Mail:
Gutter Guard Direct
[Re: Privacy Compliance Officer]
35/1470 Ferntree Gully Rd., Knoxfield VIC 3180, Australia