We want you to be confident in every purchase. This policy explains how returns work at Gutter Guard Direct.
Change-of-mind returns must be requested within 30 days of delivery.
A tax invoice, order confirmation, or other proof of purchase is required.
Stocked, unopened, unused items in original packaging (e.g., unopened mesh, screw packs, saddle packs, uncut standard trims).
Returns must include all components, fasteners, and mesh supplied
Custom-made or cut-to-length goods. If during your order you requested mesh be cut down in width from our standard product widths (3.5mm Mesh, 2mm Mesh) or you requested that Trims be cut down from our standard 1m length then these are not eligible for return.
Items that are used, installed, marked, drilled, cut, bent, weathered, or otherwise not in saleable condition.
Commercial quantities or bulk orders, at our discretion
15% restocking fee is deducted from the refund.
Original shipping costs are not refunded.
Return shipping is at the customer’s expense.
Email contact@gutterguarddirect.com.au with your order number and clear photos showing the goods are unused and undamaged (all sides + packaging).
We’ll confirm eligibility and issue an email approving the return of the order.
Once the returned goods reach our warehouse, Operations will inspect for completeness and condition.
If approved, we’ll process your refund to the original payment method less the 15% restocking fee and less the original shipping costs within standard processing time.
If not approved (e.g., signs of use/damage/missing parts), we’ll let you know. You may choose paid return shipping back to you or disposal at our warehouse.
Contact us within 30 days of delivery with your order number and photos.
Pack securely (include all components)
Use a tracked service. You’re responsible for the goods until received and signed in.
*To the extent permitted by law, this policy governs returns; however, the Australian Consumer Law (ACL) supersedes any inconsistent provision.
